211 Data

The 211 Resource Database is the foundation of 211 Ontario’s system.

Our Database is maintained by dedicated resource specialists using recognized North American standards for community information management. It provides accurate, up-to-date information on community, health, social and government services across the province. This trusted resource supports Community Navigators in connecting people with the right services while giving partners confidence in the information they rely on.

Explore interactive data about the needs of Ontarians and the services people are seeking in their communities.

The Public Dashboard provides access to trends and insights drawn from 211 interactions, supporting community planning, research and evidence-informed decision-making across Ontario. Watch this video to understand how to use the dashboard.

Looking to integrate trusted community service information into your application or platform?

Ontario 211 Services works with eligible organizations to provide access to the 211 Ontario API for service and program integration. Data partnerships are guided by our commitment to privacy, security and responsible data stewardship, helping ensure 211 data is used in ways that support community benefit.

To learn more about API access, contact 211data@211ontario.ca

Strong data practices help build trust.

Designed to help safeguard 211's digital infrastructure across Ontario in collaboration with Technology Helps, our Cybersecurity & Data Privacy Toolkit shares practical guidance, tools and best practices to help nonprofit organizations strengthen cybersecurity, protect sensitive information and improve data privacy practices.

Artificial intelligence is creating new opportunities for the nonprofit sector, but responsible adoption requires thoughtful governance.

The AI Governance Framework outlines the principles that guide 211 Ontario's approach to responsible AI while providing practical guidance for nonprofit and social purpose organizations exploring AI adoption. It focuses on transparency, accountability, privacy and keeping people at the centre of every decision.