Connecting People to the Critical Social and Community Supports They Need.

211 helps to quickly and confidentially connect people to non-urgent social services and community programs across the province.
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Putting the “Human” Back in Human Services

Unlike a search engine, 211 combines trusted information with compassionate, person-to-person support. 
Our Community Navigators take the time to understand each person's situation before connecting them with the services and supports that best meet their needs. They are highly-trained and accredited and know how to ask the right questions to get the full picture of a person’s needs. Navigators then provide referrals to services to connect them to the right supports. In addition, some partnerships include 211 registering individuals for services directly or providing a warm transfer to the program. 211 will also advocate on a contact’s behalf, at their request.

Our Mission

To enhance access to services and strengthen community planning by stewarding an integrated 211 system for the wellbeing of people in Ontario.

Our Vision

Empowered People. Thriving, Caring Communities.

Annual Reports

Learn more about our progress and priorities in our latest Annual Reports
View Annual Report

Board of Directors

Ontario 211 Services is governed by a volunteer Board of Directors made up of experienced leaders from a variety of sectors.

The Board provides strategic direction, oversight and governance to help ensure Ontario 211 Services continues to deliver trusted, high-quality services that meet the needs of communities across Ontario.
Meet Our Board of Directors

Leadership

Ontario 211 Services is led by a dedicated team committed to strengthening Ontario's 211 system and improving access to community and social services across the province.

Together, they provide strategic leadership in system planning, partnerships, service excellence, data and digital strategy, and organizational operations.
Meet Our Leadership Team
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Community Panel

The Ontario 211 Services Community Panel brings together people from communities across Ontario to share their diverse perspectives and experiences.

Their feedback helps us better understand community needs and improve the programs and services that connect people with support.
Learn more about the Community Panel

Annual Reports

Read about our impact, accomplishments and progress toward our strategic priorities.

Our Annual Reports include:
• Community impact
• Partnerships
• Innovation
• Organizational performance
• Financial accountability
View Annual Reports
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