Using 211 Data To Strengthen Communities

211 Ontario data helps governments, community organizations, researchers and other partners better understand community needs, improve services and support informed planning across Ontario.

Ontario 211 Services is committed to ensuring that 211 data is managed, shared and used in ways that protect privacy, maintain public trust and support community benefit.

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Our Approach

Every request for access to 211 Ontario data is carefully reviewed to ensure it aligns with our mission, values and commitment to responsible data stewardship.

Data sharing opportunities are assessed based on:

• The intended purpose and use of the data
• The anticipated community benefit
• The requesting organization's ability to manage data responsibly
• Privacy, cybersecurity and data protection considerations
• Appropriate governance and accountability measures

This approach helps ensure 211 data is used responsibly while protecting the people and communities we serve.

Want To Learn More?

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Who We Partner With

Ontario 211 Services partners with organizations whose work aligns with our mission of improving access to community, health and social services across Ontario.

Partnerships may include:

• Not-for-profit organizations and registered charities
• Government and public sector organizations
• Academic institutions conducting research that supports community services and public benefit

Each request is evaluated individually to ensure it aligns with our mandate and responsible data practices.

View our Data Sharing Partnerships

Supporting responsible innovation

Innovation and emerging technologies, including artificial intelligence, have an important role to play in improving access to community information.

Ontario 211 Services supports responsible innovation by working with organizations that share our commitment to protecting privacy, maintaining strong governance practices and using data ethically for the benefit of Ontario communities.

Learn about our AI Governance Framework

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Interested In a Data Partnership?

Organizations interested in accessing 211 Ontario data or exploring data sharing partnerships can get in touch to discuss opportunities.

Include information about your organization, your proposed use case and the community benefit you hope to achieve.

Get In Touch